These Terms and Conditions ("Terms") govern use of www.wolfailabs.com and, unless a signed agreement states otherwise, the supply of Wolf platforms, training and related services. By using the website or our services on behalf of an organisation you confirm that you are authorised to bind that organisation and that it accepts these Terms.
1.Who We Are
The operator is Wolf AI Labs Limited, Company Number 16609169, VAT Number 525 8343 82, ICO Registration ZC177753, working in partnership with OCC Software Limited (Registered in Scotland, SC623773). Contact: legal@wolfailabs.com, 82 King Street, Manchester M2 4WQ.
2.Definitions
- "Client": the organisation using the website or receiving services.
- "Platform": any Wolf software product or hosted service, including AI powered applications.
- "Client Data": data submitted to a Platform by or for the Client.
- "Order": a signed proposal, order form or written agreement for specific services.
3.Business Users Only
Our website and services are provided to businesses, and to businesses serving other businesses, and not to consumers. Statutory consumer rights regimes do not apply to our supply.
4.Services
Wolf provides AI powered software platforms, platform builds, corporate training and apprenticeship programmes, and data and forensic analysis tools. Specific services, delivery timescales, configurations and charges are as set out in the applicable Order. If these Terms conflict with an Order, the Order prevails for that engagement.
5.Accounts and Access
- The Client is responsible for its users, credentials and use of the Platforms.
- Access must not be shared outside the licensed organisation without written agreement.
- We may suspend access to protect security, comply with law or address material breach, restoring it when the issue is resolved.
6.Acceptable Use
The Client must not: use the services unlawfully; upload malicious code; attempt to access other clients' data; reverse engineer, scrape or copy the Platforms except as the law permits; use outputs to mislead; or resell access without written agreement.
7.Intellectual Property
All intellectual property in the Platforms, software, models, designs, documentation, branding and methodologies is owned by Wolf AI Labs Limited or its licensors within the Wolf group and is licensed, not sold. The Client receives a non exclusive, non transferable licence to use the services for its internal business purposes for the term agreed. Where an Order states that a platform instance is owned outright by the Client on final payment, that Order's terms govern the scope of what transfers. The Client retains all rights in Client Data.
8.Client Data and Data Protection
Each party will comply with UK GDPR and the Data Protection Act 2018. Where Wolf processes personal data within Client Data it does so as processor under a written data processing agreement, acting on the Client's documented instructions. Our Privacy Policy explains our processing as controller. The Client warrants it has the rights and lawful bases needed to submit Client Data.
9.Intelligence Outputs and Classifications
Analytical outputs on Wolf platforms are classified as Verified, Reported or Wolf Assessment. Classifications indicate the evidential basis of an item, not a guarantee of outcome. Outputs concerning solvency, distress, claims or conduct are analytical indicators only, and no unqualified assertion of insolvency, fraud or default is made or should be inferred.
10.No Professional Advice, Regulatory Status
Wolf AI Labs Limited is a fintech software company that provides AI powered tools. We are not a Claims Management Company, a law firm, an insolvency practice or an FCA regulated entity, and nothing on the website or in the Platforms is legal, financial, accounting or insolvency advice. Clients control and process their own matters using our technology and should take their own professional advice. Individual platforms may partner with FCA authorised firms where required.
11.Third Party Services and Links
The website and Platforms may link to or interoperate with third party sites and services, including partner platforms. Those services are governed by their own terms and we are not responsible for them.
12.Charges and Payment
- Charges are as stated in the applicable Order, exclusive of VAT unless stated otherwise.
- Invoices are payable within the period stated on the invoice. Billing contact: accounts@wolfailabs.com.
- We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998 and suspend services for material non payment after notice.
13.Warranties and Disclaimers
We warrant that services will be provided with reasonable skill and care. Except as expressly stated, the website and Platforms are provided as available, and all other warranties, conditions and terms implied by law are excluded to the fullest extent permitted. AI generated outputs can contain errors and must be reviewed by the Client before reliance.
14.Liability
- Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.
- Subject to that, neither party is liable for loss of profits, revenue, goodwill, anticipated savings, or for indirect or consequential loss.
- Subject to the above, each party's total aggregate liability arising in any 12 month period is limited to the charges paid or payable by the Client to Wolf in that period, or £10,000 where use is of the free website only.
15.Indemnity
The Client will indemnify Wolf against losses arising from Client Data infringing third party rights, or from the Client's unlawful use of the services, except to the extent caused by Wolf's breach.
16.Confidentiality
Each party will keep the other's confidential information secret, use it only for the engagement, and protect it with at least reasonable care, subject to disclosures required by law. This clause survives termination for 5 years.
17.Term, Suspension and Termination
Website terms apply while you use the site. Service engagements run for the term in the Order. Either party may terminate an engagement for material breach unremedied within 30 days of written notice, or on the other's insolvency. On termination the Client's access ends, and each party returns or deletes the other's confidential information, subject to legal retention duties. Accrued rights survive.
18.Force Majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, provided it notifies the other and mitigates the effect.
19.General
- Assignment: neither party may assign without the other's consent, not to be unreasonably withheld, except to a group company or on a solvent reorganisation.
- Entire agreement: these Terms and any Order form the entire agreement and supersede prior discussions.
- Variation: changes to an Order must be in writing; we may update these website Terms by posting the revised version with a new effective date.
- Severance: if a clause is unenforceable the rest remains in force.
- No waiver: a failure to enforce is not a waiver.
- Third parties: no one other than a party has rights under the Contracts (Rights of Third Parties) Act 1999.
20.Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales, save that Wolf may bring proceedings to protect its intellectual property or confidential information in any competent court.
21.Notices and Contact
Formal notices must be sent to legal@wolfailabs.com and by post to Wolf AI Labs Limited, 82 King Street, Manchester M2 4WQ. General contact: help@wolfailabs.com, b2b@wolfailabs.com, 0161 394 1675 or 0141 536 0027.